Mercure Pattaya Ocean Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 332 reviews

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Mercure Pattaya Ocean Resort - Image 1
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463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung, 20150 PATTAYA, Thailand

Description

Hotel extras

  • Ocean resort with mini water park, mini rock climbing & cave

  • 200 metres away from Pattaya beach

  • Walk to beach,Terminal 21 Pattaya, Art in Paradise

  • Pamper your kids everyday with MyKids package

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Mercure Pattaya Ocean Resort

463/100, Moo 9, Pattaya Second Road, Nhongprue Banglamung
20150 PATTAYA
Thailand

GPS:12.94721, 100.887436

Telephone
Fax +66 2 659 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOLTEN

Savour a variety of delicious Thai and international cuisine at the popular all day dining Molten Restaurant. Guests who want to dine in the privacy of their rooms can opt for the in-room dining option, which is also available all day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  332 reviews

TripAdvisor Rating  4.0/5  950 reviews

Certificate of excellence 2023

Faced Racism & abuses , Indians never book e

TripAdvisor rating 1.0/5

Ruchi S TripAdvisor review

INDIANS BEWARE THIS HOTEL DOES RACISM Just checked out of this hotel today with a feeling of unpleasantness. Rooms are too small . Can't fit more than 2 people . Nothing special was done even when we informed it's our anniversary. 2 major incidences that made our stay really bad , my husband was bitten by a big bug in the hotel room , we reached to SONNY on reception, the bitten area was SWELLING BAD & it was paining like hell, it was a poisonous bug, Ms SONNY on ln reception was so RUDE, the hotel had first aid room, even then she said there is no first aid & this is Thailand & we should get used to mosquito bites ...even after telling her repeatedly to give us an antiseptic cream or Dettol she rudely said NO FIRST aid. She left us in pain . At the time of checkout , there was a bell boy who was helping with everyone's luggage, there was a cab before ours & that bellboy was helping with 7-8 bags of that thai lady ..when our turn came we had just 3 bags & he didnt help us ...when I said please help me in putting bags in our cab , he RUDELY said the driver will help& just went infront of us & didn't help , if this is not Racism then what is it ? Thailand people you get so many Indian tourists & you I'll treat Indians like us ? NEVER Coming back , this is a message to hotel owner if he's reading this , such a pathetic staff will spoil your hotel reputation.

Totally is unsatisfied with my stay

Customer review rating 2.5/5

Chatchai J. Couples - Confirmed reviews ALL

Starting from check-in, the staff was not friendly to service us while they were available and I was quite sure that they knew I'm a member of Accor Plus but they gave me only the welcome drink coupon for 1 guest and didn't ask for me that I'm staying with, even though they can check in my book it showed them with 2 persons. For the ambient, the cleanliness is unclean, especially on the floor of the elevator, I found that the floor is wet and has a lot of footprints on it. In my opinion, my room is unclean as well, I saw the dust on the tissue box and the hair on the floor, in the toilet. I feel that different from Mercure Bangkok Sukhumvit 24, totally is better Mercure Ocean Pattaya

Customer review rating 4.0/5

Mrs. T. Friends - Confirmed reviews ALL

During my stay one of lift close to repair. Only one working with make it to busy and not working properly we had been got JU symbol came up 2 times when we in there. Water park is good with kids and adults also.

Well located

Customer review rating 3.0/5

Kin S. L. Couples - Confirmed reviews ALL

I am a ALL+ platinum member. My check in was fine but the whole place look kind of aged. I am supposed to be upgraded But the room needs renovation and the bed is not comfortable at all. The quilt has lost it fluffiness and I presume the sheet has handled thousand of guests already. Have not met any higher Executive but to be fair, I am happy with the service from the front office and the housekeeper. I think the Guest Experience Manager is out of action or they do not have one. I also read bad reviews of Pullman in Pattaya. I have booked two rooms in Ibis Pattaya and I like the bright Lobby area but I do not know about their room. Anyway, Mercure do not have an Executive Lounge like Ibis so there is no different as for the facilities except it is much cheaper in Ibis and same location

Lobby and reception staff is so nice

TripAdvisor rating 5.0/5

Natty N Friends getaway - TripAdvisor review

This hotel is super nice and convenient. Nice staff especially reception lady. I had a good time and she recommended very delicious local seafood restaurant. Room is ok, small but comfy, there are 2 pools. The pool on lobby full of kids, pool on upper more calm. From hotel walk 5 minutes to beach and shopping area. Great value.

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Other web-users rate our hotel

  • 1,002 reviews 9.4/10 Location
  • 1,222 reviews 5.6/10 Room
  • 1,004 reviews 7.3/10 Service
  • 49 reviews 3.7/10 WiFi
  • 615 reviews 5.9/10 Amenities
  • 557 reviews 5.1/10 Cleanliness
  • 505 reviews 2.9/10 Comfort
  • 504 reviews 5.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.